Independence through

The Family Page was developed to provide parents/families/advocates with current information that DeafBlind Ontario Services have acquired over the last 20+ years.  This page will include any policy changes, changes to service guidelines and further information of interest to families of individuals supported by DeafBlind Ontario Services.

Parents/Family and Advocates in collaboration with the individuals who are deafblind are instrumental in decisions affecting client’s lives.  A Multi - Disciplinary Program Team (MDPT) Meeting is held every 18 months where parents/families/advocates are invited and strongly encouraged to attend. The MDPT ensures a Person Centered Approach to goal making.  Each participant is there to ensure that the individual’s preferences, desires and strengths are the main focus.

All parents/family/Advocates are asked that they:

• support the mission, vision and values of DeafBlind Ontario Services as approved by DeafBlind Ontario Services’ Board of Directors;
• support the overall best interests of DeafBlind Ontario Services;
• keep confidential matters confidential;
• respect and comply with DeafBlind Ontario Services’ Policies and Procedures as set out by DeafBlind Ontario Services’ Board of Directors and the Ministry of Community and Social  Services;
• show respect to all staff and Board members as well as other clients and family members;
• respect the differences in people, their ideas and opinions; treat one another with dignity and respect at all times;
• act in good faith, and with a view to the best interests of DeafBlind Ontario Services at all times;
• show proper care and regard for DeafBlind Ontario Services’ property and the property of others.

Parents/Family/Advocates at DeafBlind Ontario Services are encouraged to be involved and this may be facilitated in different ways depending on their individual situations.  Family members are invited to both special functions within the home of their son/daughter, or functions held by the organization as a whole.

Parents/Family/Advocates are also strongly encouraged to be involved in the progression of DeafBlind Ontario Services by attending fundraising events, participating in advocacy efforts and also by volunteering either on a committee or by being a Board Member.

Family Retreat

Christian Horizons Canadian Family Retreat - August 29 - September 2, 2011

Resources:

The Ministry of Community and Social Services - http://www.mcss.gov.on.ca/

Substitute Decision Act - www.e-laws.gov.on.ca

Development and Psychometric Properties of a Standardized Assessment for Adults Who Are Deaf-Blind

MCSS Qualtiy Assurance Measures - www.qamtraining.net

DeafBlind Ontario Services Abuse Policy & Procedure

Intervenor Services Transformation Agenda

Increased Community Capacity Initiative

MCSS Spotlight on Transformation Newsletter Jan 09

MCSS Spotlight on Transformation Newsletter Feb 09

Making a complaint about DeafBlind Ontario Services

DeafBlind Ontario Services strives to continually improve its services and be accountable to its clients, family members and stakeholders.  If something is wrong, we want to make it right.

The most effective way of resolving a complaint is to bring it to the attention of the Team Leader, who will respond both verbally and in writing within 10 working days in attempt to resolve the conflict.

Please be assured that your complaint will be treated confidentially.

If you would like a full version of the DeafBlind Ontario Services complaints policy, please contact This e-mail address is being protected from spambots. You need JavaScript enabled to view it .